Review – Fido customer service

Sony Ericsson K750iI’ve posted regarding my need for a new mobile phone… My phone is the only gadget I seem to regularly drop/mistreat in any way. I need a new one. It’s my only phone… I decided long ago that since I work for myself and let’s face it – I like gadgets, a mobile-only existence was for me.

Almost 2 years ago, I did something that I never wanted to do. I signed a contract with my mobile operator (Fido) for a 2-year term… I’ve been with Fido since 1999 or 2000 – a while in these days of no customer loyalty. the reason I signed on the dotted line was that I was an early adopter of their “City Fido” plan. I got in when there were very few restrictions and the monthly cost for unlimited incoming/outgoing calls was $40. By signing a contract, I kept the $40 fee and the lack of restrictions.

Now back to my need for a new phone. It’s my business and personal voice link with the outside world. I need it. With my current phone getting less-than-stellar reception and call quality, I’m getting anxious for a better phone. I phoned Fido up the other day to see if I could add 2 years onto my term, which ends in 3 months in order to get a contract-based price on a phone… No deal. They said that I would have to wait until February to get the deal. “So I have to pay FULL price for a phone I want to use on your network?”, I asked… Not only does their selection of phones lick, but there’s no way I’m going to pay $400 for an already outdated RAZR (their newest offering), when a new model is going to be released in the next couple of months. I asked, “So basically, by saying NO to my contract extension, you’re encouraging me to go online and buy an unlocked cell phone?.. At least that way I can get an up-to-date phone, which will cost me less than one of your outdated ones.” The Fido rep had no reply.

Why do they do this?? I’ve been with them for over 5 years, now I feel I almost have to leave just for the principle of it all… If they would give me a deal on a RAZR or something for the contract-extension rate ($150), I’d do it to tide myself over until I could get something I actually want. No deal. So now I’m cruising sites like EasyCell.ca for an unlocked phone. I love that Sony Ericsson K750i. Sony Ericssons are at the top of my list because of their quality, tech goodies and their flawless synching with my Powerbook’s Address Book and Calendar.

Fido, your customer service sucks.

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